Online Shopping Help

Online Shopping Help

Please complete the registration form and be sure to include your billing and shipping addresses, as well as any information that will help you during customs process. (VAT number, and birthday in D-M-Y form would suffice)

As a logged in registered user, you will have multiple methods available for placing orders online. To learn more about each method, select the links below.

  • Searching & Adding to Your Cart
  • Address Changes
  • Reordering Products from a Previous Order
  • Terms and Conditions
  • Order Status

Multiple methods can be used to create a single order providing a high level of flexibility to your online ordering experience.

You can also check the status of previously submitted orders using our site. Order status is only available for the orders placed with nanografi.com.

Ordering Product FAQs

Helpful Information about Ordering from Us

1. I do not have an account; Can I still place an on-line order?

You can sign in as a guest and place an online order on nanografi.com; however, having an account is strongly recommended in order you to track your previous orders, get early information about promotions, and for a smooth experience.

Even if you do not choose to have an account to place an order, you must fill all shipping and billing information correctly. Having a missing information in the form may cause problems while you are taking your parcel from customs.

2. Is on-line ordering really secure? Do you keep my credit card info?

Data sent between our web servers and your computer is encrypted using the Secure Socket Layer (SSL) protocol. This protects the data while it travels over the Internet and is unencrypted for display by your computer.

SSL protocol ensures that nobody can see your credit card information. We neither see nor collect your credit card information in our systems. Please see our payment gateway’s Terms & Conditions from following links:

PayPal

Stripe

3. What will my information be used for?

All transactional data is securely stored for your convenience. Your name will be added to our mailing list only if you give permit while registering. Learn more about our Privacy Policy.

4. I couldn't find an item on your website that I think you have

Due to growing nature of our sector and our expanding operations in global scale, we don’t always had the chance of updating our online catalog. If you think we can produce/synthesize/supply something you don’t see in our website, feel free to contact us from following email address:

[email protected]

5. What if I have a question about my order?

All of your questions are welcomed about your order status, prices, and lead time. You can contact [email protected] about question on your orders. Please do not forget to mention your Order ID in your mail.

6. What payment methods are available to me?

 We offer three methods of payment when ordering through our website.

  • Credit Cards (Visa, Master Card, American Express)
  • PayPal
  • We are working on adding a feature to nanografi.com in order to accept Purchase Orders in online orders too. However, you can order with Purchase Orders via our sales representatives by mailing [email protected]

7. Is there more than one way to create and order?

Once your profile has been set-up with ordering access, you will have a number of ways to place an order. The steps for each of these are detailed in our ordering help section.

  • Searching & Adding to Your Cart
  • Re-Ordering Products from a Previous Order
  • Contacting one of our sales representatives for custom orders

8. What confirmation will I get?

 You will receive an e-mail confirmation shortly after you submit your order. This confirmation will contain your order number. We strongly recommend you ask for stock to learn lead time.